Sunday, September 25, 2005
Customer Service Heaven
Tired of trying to call a major corporation and landing in Voice Mail Hell? Timothy Noah has written a series of articles for Slate magazine on how to find a human operator at those places.
He has also published a link to IVR Cheat Sheet, which offers a handy chart of instructions for evading voice mail at banks and companies selling cell phones, credit, insurance, computers, Internet, retail, shipping, telephones, travel, television, and power.
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Ted Leach tells me of a similar service known as The IVR Cheat Sheet: http://www.paulenglish.com/ivr
It has phones in the areas of finance, government, insurance, pharmacy, products, retail, shipping, technology, telco, travel, and tv/satellite.
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