Sunday, September 25, 2005

Customer Service Heaven

Tired of trying to call a major corporation and landing in Voice Mail Hell? Timothy Noah has written a series of articles for Slate magazine on how to find a human operator at those places.

He has also published a link to IVR Cheat Sheet, which offers a handy chart of instructions for evading voice mail at banks and companies selling cell phones, credit, insurance, computers, Internet, retail, shipping, telephones, travel, television, and power.

1 comment:

Will Howarth said...

Ted Leach tells me of a similar service known as The IVR Cheat Sheet:

It has phones in the areas of finance, government, insurance, pharmacy, products, retail, shipping, technology, telco, travel, and tv/satellite.